O uso do mapa de processos como ferramenta de organização no ambiente de trabalho sob a perspectiva dos colaboradores

Abstract

The aim of this work is presenting how the roadmap contributes to the better organization during the routine and, likewise, in the workplace within applicability at any company in which will be presented how it was applied in Undergraduate division in Chemistry of Federal University of Minas Gerais. In order to attend these principles with excellence, we have checked that for the activities based in the University division/department, the arraignments throughout roadmaps would contribute to the organization of the routines, flows and to the better productivity of the employees engagement. In order to establish the satisfaction or not of the implementation of the roadmap along with the employees based on this division and, in what it has improved or made the job routine even more hard, it was utilized as a data collection resource, a job satisfaction survey with the employees that are working to the department. Last but not least, by means of the interviews and feedbacks in which are of paramount importance we conclude the importance of the tool and it's worth mentioning that the division/department was more efficient. The satisfaction level of employees has been increased and the work department turned into a better environment.