Inovação tecnológica: estudo de caso dos sistemas de informação de uma operadora de saúde

Abstract

Nowadays the agility in medical care , its cost reduced, besides keeping the quality up, have been demanded by companies and patients. According with this demand, the growing importance of information systems could be noted as tools to improve the informationalprocesses in organizations and monitoring the constant technological innovations in health care. In this context, the health insurance providers have been faced rules and rigid regulations, more demanding costumers and higher competition, so, the technological innovation enables greater reliability, agility and health promotion to their customers. This study aims to evaluate and describe the process of adoption of technological innovations, using two important tools in a located health operator in the city of Belo Horizonte, MG, not only including improvements to the institution but also for the patient, indicating the importance of technological innovation in this area. The methodology applied to undertake this final paper it will be the systematic review, through the comprehensive study of national literature. Therefore, in order to achieve the objectives proposed, interviews with the professionals of this health insurance provider has been realized. At the end of the study, itwas detected that the success of an innovation, technological or not, depend on market studies, the internal environment assessment and persistent staff training for the process improvement of new products or services adopted.