Elaboração de protocolos clínicos das principais urgências/emergências atendidas na Unidade Básica de Saúde do Sobradinho na cidade de São Francisco MG

Abstract

During a general practitioner at the Health Unit of the Sobradinho in the city of San Francisco - MG, it was observed, not infrequently, the customer service of this unit in various situations of urgency / emergency. In these circumstances it was evident the absence of an appropriate professional approach to these users, mostly due to lack of organization of the work, not prioritizing what and / or who really should be prioritized. Despite knowing that the Basic Health Units are not units of emergency, they end up getting the patients in this situation, providing initial care, for forwarding to reference units. Thus, this study aimed to propose the standardization of care in situations of urgency / emergency users of the Basic Health Specifically, we sought to identify the emergency situations / emergencies and to develop common protocols for customer service according to the main situations found, which were - hypertensive crisis, headache, asthma, community acquired pneumonia, diarrhea and epilepsy. The development of protocols was based on medical literature and reviewed and updated - with the reality of the Health Unit, without offering increased costs.