Grau de satisfação dos usuários da Biblioteca Central Professor Roberto Duarte Pires da Universidade Federal de Rondônia, Campus Porto Velho

Abstract

A study was carried out with the objective of evaluating the quality of the service provided to users, offered by the Professor Roberto Eduardo Pires Library at the Federal University of Rondônia-Unir, after therecent renovation. The degree of satisfaction of users who attended the Before / After period was verified. The research is exploratory and presents both quantitative and qualitative approaches. The data collection instrument used was a questionnaire, containing ten closed questions and two open questions. The survey results showed, in general, positive rates in relation to the services available. Most users who frequent the library, even with reservations, are satisfied with the library after the renovation. It was found that the level of user satisfaction is relevant even with some points to be improved, such as expanding the physical space to accommodate users and expanding the collection. With the analysis of the data, it is suggested the implementationof user education programs; as a way to encourage the use of the library's information resources.