Facilities management: inovação no uso, ocupação e manutenção em edificações escolares

Abstract

Facilities Management (FM) is a comprehensive activity that integrates people, places, processes, and technology in the management of buildings, addressing their use, operation, and maintenance. A lack of technical information and empirical inspections can lead to performance problems and unnecessary expenses in buildings. All buildings require maintenance planning throughout their lifespan, and the implementation of FM practices, focusing on predictive maintenance, can optimize operations, aiming at user satisfaction and continuous improvement in management processes. This study aims to investigate Facilities Management strategies that promote the optimization of building operation and maintenance, aligned with stakeholder satisfaction. It also aims to provide data so that public managers can promote improvements in building interventions. The study analyzes the conditions of school buildings and identifies applicable technologies and innovations. The study methodology includes a literature review, data collection through an infrastructure assessment carried out by the Minas Gerais State Department of Education, and analysis of environmental conditions, identifying patterns of anomalies and failures that impact the performance and durability of buildings. Through the GUT Matrix and Risk Matrix, it was possible to prioritize necessary interventions. The research results will be synthesized to propose recommendations for the use of technologies such as BIM (Building Information Modeling) and IoT (Internet of Things) in Facilities Management. In summary, Facilities Management plays a fundamental role in optimizing the operation and maintenance of buildings, with the potential to reduce costs and improve user satisfaction. This study seeks to identify strategies and practices that can be applied in the sector and offer recommendations for more effective and sustainable building management.