Cultura organizacional e traços da personalidade: construtos predecessores para a colaboração na rede de suprimentos?

Abstract

The general objective of this study was to investigate the influence of organizational culture and personality traits on the propensity to collaborate in the supply network. Thus, the central concern was to understand whether organizational culture and personality traits are qualifying factors for collaboration in the supply chain and in relationships with suppliers and customers. The theoretical references that anchored this study were Behavioral Operations Management, Organizational Behavior and Supply Chain. In the methodological procedures, the empirical field studied were the purchasing and sales managers located in Minas Gerais. Data were collected from self-administered questionnaires published in the literature. The collection was by electronic means using SurveyMonkey®. The study was quantitative and qualitative, using Structural Equation Modeling (SEM) and Qualitative Comparative Analysis (QCA) under the dichotomized conditions crisp sets (csQCA). The data were generated in the Smart PLS for the SEM and in the R software for the QCA. During the development of the work, the relationships with suppliers and clients presented different associations with the behavioral constructs selected for this study. In this way, each relationship obtained a different result: in the relationship with the customers, the organizational culture qualifies the collaboration in the network of supplies. In this way, the relationship with suppliers, two traits of personality were identified as qualifiers of collaboration in the supply network: openness and neuroticism. The results showed behavioral differences between the managers of purchases and sales for the propensity to collaborate in the network supply chain. This result suggests that customer relations are a priority within the organization and the relationships of buyers with suppliers tend to be closer, since the personality of the purchasing manager influences the development of this relationship.