Intervenção para reorganização do processo de trabalho na Equipe de Saúde da Família Confisco II em Contagem, Minas Gerais

Abstract

Contagem is a municipality of 658,580 inhabitants and is situated in Minas Gerais. This work was proposed to the health team of the 31 family that is responsible for 6500 people, who at the moment has not been receiving adequate care due to the unstructured work process. These users seek care in basic health humidity in urgent situations, or in situations of spontaneous demand where they are often not attended to. This intervention was proposed to improve the work process, to implement its reception, to propose operating groups, to classify risk, necessary to re-adjust the work process and reduce the problem faced by users of the service. The situational diagnosis was realized recognizing the main problems faced by the health team to plan actions by the method of Strategic Situational Planning (PES). The information for this intervention was collected in the medical records, team records, and-SUS AB, medical and nursing consultation, conversations with patients in the health unit and active observation of the coverage area. The bibliography used was consulted in scientific works available in the databases of the Virtual Health Library, PUBMED, Virtual Library of the Federal University of Minas Gerais, SCIELO, among others. In the construction of the situational diagnosis, the Participatory Rapid Estimate method was used and during the proposal of the action plan the critical nodes were identified and the necessity of the realization of this project and the participation of the multidisciplinary team was verified, making pertinent modifications in the routine of the work of the team so that it can propose activities of prevention, promotion and rehabilitation, guaranteeing improvement in the care provided and quality of life for the users assigned to that territory.