A espiral do conhecimento como um modelo de avaliação do desempenho de professores em um curso profissionalizante de assistente administrativo

Abstract

This study has the knowledge management theorie of Nonaka and Takeuchi (2008) as basis and in which are highlighted the importance of using tacit and explicit knowledge, and its four ways of conversions of knowledge: socialization, externalization, combination and internalization. From this, a research was developed to investigate how these constituent elements of knowledge management can collaborate with the learning and teaching process in a professional course of Administrative Assistant. To achieve the results, field visits were made in a professional study center to verify how the sharing of tacit and explicit knowledge, and the four ways of conversions of knowledge, can help the faculty during the teaching process. It was possible to conclude that these constituent elements of knowledge management are important tools to a dynamic in-class learning and teaching process, resulting in the students better professional qualification of a professional course of Administrative Assistant.