Organização de demanda espontânea e programada e acolhimento na Estratégia de Saúde da Família: um relato de experiência

Abstract

It is an account management experience of the Family Clinic Lenice Maria Monteiro Coelho, located in the city of Rio de Janeiro, which was to challenge the organization's access demands spontaneous and programmed by reorganizing the work process, using as main tool for planning the reception. The experiment reported was experienced in the period June 2010 to June 2011. As of reality, have been described three stages of the host organization aimed at improving access and effectiveness of the enrolled population, as well as offering organizational tools for professionals to work with a growing spontaneous demand, maintaining the characteristics of the strategy Family Health with regard to health promotion and disease prevention and ensuring the implementation of SUS.