Physical hazards in dairy products: incidence in a consumer complaint website in Brazil

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dc.creatorRicardo dos Santos Aguiar
dc.creatorErick Almeida Esmerino
dc.creatorRamon Silva Rocha
dc.creatorTatiana Colombo Pimentel
dc.creatorVerônica Ortiz Alvarenga
dc.creatorMônica Queiroz de Freitas
dc.creatorMárcia Cristina da Silva
dc.creatorAnderson de Souza Sant'Ana
dc.creatorAdriana Cristina de Oliveira Silva
dc.creatorAdriano Gomes da Cruz
dc.date.accessioned2022-05-13T22:56:47Z
dc.date.accessioned2025-09-09T00:38:13Z
dc.date.available2022-05-13T22:56:47Z
dc.date.issued2018-04
dc.identifier.doi10.1016/j.foodcont.2017.11.020
dc.identifier.issn0956-7135
dc.identifier.urihttps://hdl.handle.net/1843/41681
dc.languageeng
dc.publisherUniversidade Federal de Minas Gerais
dc.relation.ispartofFood Control
dc.rightsAcesso Restrito
dc.subjectLaticínios
dc.subjectDefesa do consumidor
dc.subjectPerigos físicos
dc.subjectSegurança alimentar
dc.subject.otherPhysical-hazards
dc.subject.otherDairy foods
dc.subject.otherFood safety
dc.subject.otherInternet
dc.titlePhysical hazards in dairy products: incidence in a consumer complaint website in Brazil
dc.typeArtigo de periódico
local.citation.epage70
local.citation.spage66
local.citation.volume86
local.description.resumoThe incidence of physical hazards in dairy products (2012–2016) was investigated through a complaint website (Reclame Aqui) used by Brazilian consumers to report complaints. Among the complaints, 2% referred to the presence of physical hazards in the products. With regard to milk and dairy products, 515 complaints were reported, with the greatest percentage for yogurt/milk drink (37%) followed by UHT milk (14.6%) and milk powder (10.7%). The least cited products were Prato Cheese, Brie-type cheese, and Cottage cheese (0.3–0.4%). The most reported hazards were the presence of foreign objects (42.4%), followed by insects (23.3%), hair (15.2%), plastics (11.1%), metal (6.2%) and fabric (1.8%). The results showed failures in both Brazilian dairy foods processing and the public-sector inspection, and demonstrated that the Internet has proven to be an effective tool for spreading consumer dissatisfaction.
local.publisher.countryBrasil
local.publisher.departmentFAR - DEPARTAMENTO DE ALIMENTOS
local.publisher.initialsUFMG
local.url.externahttps://www.sciencedirect.com/science/article/pii/S0956713517305534#!

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