Projeto de intervenção: novas formas de resposta à demanda espontânea na Estratégia Saúde da Fámilia Azurita

Abstract

This is a project of intervention in the area covered by the FSH. Azurita. Leaving the problem of the high flow of spontaneous demand on the unit, the project aims to work with this demand, aiming at reorganizing the management process and team work, a humanizing perspective, both for the team of workers as to the user. In project design method was used for the Situational Strategic Planning Simplified and conceptually support the work a literature review using the following descriptors was made: humanization in primary; humanized management process, host, health conditions, health care; Extended clinic; person-centered care, person-centered clinical method. From the critical nodes selected operations proposed were: 1) Prepare a flowchart of distinguished service from the definition of covered area, 2) distribution increase and improve the supply of medical visits, 3) the use of medical consultations primarily to meet acute and chronic conditions of the population of the catchment area; 4) reorganizing the work process facing the flow of spontaneous demand and 5) create alternative responses to users with acute demands that are not characterized as diseases. The feasibility analysis showed that the design is feasible. The preparation of this action plan enable FSH Azurita offer a care model focused on the person seeking a more effective and satisfactory service to the population, through the creation of alternative host and qualified listening to the user, providing a more participative management, collective and continuing education. This way, we seek to move towards fulfilling the mission of health service: the health care team and the population, according to the guidelines advocated and defended by HumanizaSUS.