A gestão da informação aplicada ao processo de internacionalização universitária: um estudo de caso da UFMG

Abstract

This research addresses the issue of university internationalization at Minas Gerais Federal University (UFMG) and the need for the application of information management (IM) in the sector responsible, mainly, for the reception and support of international students that do exchange programs there. Therefore, the central objective of this work is to contribute to the process of internationalization of the Reception Sector and Welcome Program of Minas Gerais Federal University, through the development of a proposal for modeling its Informational flow. The methodology used is the Design Science Research (DSR), which promotes the application of theory and practice. The resources used for data collection were observation, interviews and literature review. The five steps of the DSR are: Problem Perception, Suggestion, Development, Evaluation and Conclusion. According to the DSR there were developed the Visual Modeling Information Flow 1 and the Descriptive Modeling Information Flow 2 that will be represented in the second picture mentioned. In addition, the researcher attended to events and meetings with the staff to design the artifacts that were used as subsidies for building up the models, these actions were part of the Problem Perception and Development stages. According to the responses, it was possible to map the information flow reached. An online questionnaire was applied to the team to validate the models, which concluded that the copies are in the correct direction according to the proposed objective. However, it is necessary to review with the team all activities practiced by it, the origins and destinations of the external information, and to register the institutional bodies related to the sector information management.