Proposta de reorganização do processo de trabalho para melhorar o atendimento em relação à demanda programada e demanda espontânea na unidade básica de saúde Jardim América , Bom Despacho, MG

Abstract

The Family Health Strategy was implemented as a proposal to change and reorient the care model based on primary care. He envisioned the reversion of the assistance model previously in force, where emergency care predominated, centered on private medical-assistance, hospital-centered and curative practices. In this transition, several progresses have been achieved, however, many characteristics of the old model still persist, such as medical-hegemonic care. The objective of the study was outlined: to elaborate an intervention plan aiming to reorganize the work process in meeting the programmed demand and spontaneous demand of the Family Health Team Jardim América, Bom Despacho, Minas Gerais. For the theoretical basis of the plan, a literature review was made, searching for articles in the Virtual Health Library, in the databases of SciELO (Scientific Electronic Library Online), Latin American and Caribbean Literature in Health Sciences (LILACS), and publications by the Ministry of Health and the Municipality of Bom Despacho. This search was carried out from May 2019 to April 2020. The following keywords were used: spontaneous demand, programmed demand, Family Health Strategy, Primary Health Care, Work Process and Health Education. review, an intervention plan was prepared, according to the Planning and Evaluation of Health Actions module of the Specialization Course in Family Health Strategy. The intervention plan proposes the structuring of teamwork, negotiations with the management of the health unit and also the realization of educational processes with the team and the community. It is concluded that the implementation of this plan will be of great relevance so that the team can provide an effective and quality service, directed to the real demands of users.