Patients' perceptions of endodontic treatment as part of public health services: A qualitative study

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dc.creatorJosé Leonardo Barbosa Melgaço da Costa
dc.creatorRenata de Castro Martins
dc.creatorEfigênia Ferreira e Ferreira
dc.creatorAntônio Paulino Ribeiro Sobrinho
dc.date.accessioned2022-09-24T19:52:44Z
dc.date.accessioned2025-09-08T23:30:41Z
dc.date.available2022-09-24T19:52:44Z
dc.date.issued2016-04-27
dc.description.sponsorshipCNPq - Conselho Nacional de Desenvolvimento Científico e Tecnológico
dc.description.sponsorshipFAPEMIG - Fundação de Amparo à Pesquisa do Estado de Minas Gerais
dc.description.sponsorshipCAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
dc.format.mimetypepdf
dc.identifier.doi10.3390/ijerph13050450
dc.identifier.issn16604601
dc.identifier.urihttps://hdl.handle.net/1843/45476
dc.languageeng
dc.publisherUniversidade Federal de Minas Gerais
dc.relation.ispartofInternational Journal of Environmental Research and Public Health
dc.rightsAcesso Aberto
dc.subjectAnswering services
dc.subjectPerception
dc.subjectHealth care quality,access and evaluation
dc.subjectSecondary care
dc.subjectPatient satisfaction
dc.subject.otherEndodontic
dc.subject.otherSecondary care
dc.subject.otherAccess and evaluation
dc.subject.other: Health care quality
dc.subject.otherPatient satisfaction
dc.titlePatients' perceptions of endodontic treatment as part of public health services: A qualitative study
dc.typeArtigo de periódico
local.citation.epage09
local.citation.issue5
local.citation.spage01
local.citation.volume13
local.description.resumoEvaluations by patients constitute an important part of the process of improving health services. This study examined patients' perceptions of secondary dental care in three cities in Minas Gerais, Brazil based on the endodontic treatment received. Data were collected using semi-structured interviews (addressing access, treatment and results) and a field diary (direct observations and report of professionals). The interviews were audiotaped, fully transcribed, and analyzed using content analysis. Two principal themes were identified: access to service and quality of service. The difficulties in accessing service were associated with the insufficient number of professionals to meet the high demand for endodontic treatment, problems in referring from primary to secondary care and geographic barriers. Service quality was related to the presence/absence of pain and anxiety that patients experienced, the time and number of sessions required to complete treatment, how patients were treated by dentists, and whether those patients would recommend the service to other patients. Access to endodontic treatment was a problem emphasized by users, and satisfaction with the quality of the service was more related to how patients were treated than to the technical competence of the dentist
local.publisher.countryBrasil
local.publisher.departmentFAO - DEPARTAMENTO DE ODONTOLOGIA RESTAURADORA
local.publisher.departmentFAO - DEPARTAMENTO DE ODONTOLOGIA SOCIAL E PREVENTIVA
local.publisher.departmentFAO - FACULDADE DE ODONTOLOGIA
local.publisher.initialsUFMG
local.url.externahttps://www.ncbi.nlm.nih.gov/pmc/articles/PMC4881075/

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