Estudo exploratório sobre gerenciamento de pleitos em projetos de engenharia civil no setor de mineração

Abstract

The dissertation presents the research results on claim management in civil engineering projects in the mining sector. The general objective is to formulate a contribution to the improvement of claims management in civil engineering projects, so that the material serves as support both for future academic work and for consultation by professionals in the field of civil engineering management. The research consists in two stages: a systematic bibliographic review of the literature on claims management, and case studies in the specific context of claims management in civil construction, in the industrial mining sector. The systematic bibliographic review indicates that different authors, of different nationalities, agree that an efficient claim management process avoids delays in works, financial damage to the companies involved and the activation of legal instances. In this sense, claim management is seen as a practice that contributes to the entire project management process, as it mitigates problems, increases predictability over contract variables and control over execution stages. The case studies and questionnaires applied to professionals in the field attest to the need to structure more effective claims management processes in civil engineering projects, since the application of procedures for managing claims is still incipient in Brazil. The study of cases and questionnaires applied to professionals in the field attest the need to structure more effective claims management processes in civil engineering projects, since the application of procedures for managing claims is still incipient in Brazil. Finally, the general analysis of the data collected leads to a review of the procedures adopted for managing claims, so that guidelines are proposed to improve this process. Guidelines for the management of claims are presented, among which the following are mentioned as central: the prior establishment of mechanisms for evaluating claims; the standardization and organization of documents; training and awareness of teams; learning from previous experiences; and the potential use of technology to automate and improve the project management process.