O desenvolvimento de ações para apropriação do Sistema Eletrônico de Informações em uma unidade da Secretaria de Educação de Minas Gerais

Abstract

This work is the result of a case study carried out in one of the units of the State Secretariat of Minas Gerais (SEE-MG), during the specialization course in Public Management at the Federal University of Minas Gerais (UFMG). The case study aimed to analyze the development of actions for the appropriation of the Electronic Information System (SEI!) in the researched unit, seeking to understand to what extent these adopted actions resulted in positive changes in the use of SEI!. With this, a bibliographic and documentary research methodology was used, both in public data and in internal data authorized by SEE-MG, including some testimonies. The results found pointed to the practices adopted by the researched Unit, as being a determining factor for the success obtained in using the SEI! Such practices started from the diagnosis carried out by the unit's management, followed by intervention planning that involved internal training different from the Secretariat's general training. The form of execution, the context of the COVID-19 pandemic and the sudden start of home-office were also elements analyzed for their influence on the case. Finally, the evaluation of the unit, both subjective, by the servers, and objective, through management data, pointed to an appropriation of the servers, improving their relationship with SEI!, making them feel safer to use the system; which translated into a higher level of productivity in that unit. The post-training period also brought positive elements, such as weekly monitoring and follow-up, which reinforced the gains achieved with the training.