Comércio eletrônico: comportamento do consumidor no e-commerce

Abstract

This study aimed to describe the reasons that people are taking to make purchases over the internet. Various information gathered to report that in recent years electronic commerce has had numerous sales records. Thus, the attention is to analyze consumer behavior in electronic commerce. According to the information of the IBOPE (2013), the total number of people with internet access in Brazil in the first quarter of 2013 reached 102,3 million. Numbers indicated by the E-Bit (2013) show that in 2012 e-commerce earned $ 22,5 billion with a growth of 20% compared to 2011. Increasing numbers show that the online consumer is increasingly adopting virtual shopping for various reasons that will be presented in this paper.