Demanda espontânea da Unidade Básica de Saúde Cachoeirinha em Belo Horizonte: plano de intervenção

Abstract

This work is a contingency plan in the Family Health Strategy, based on a situational diagnosis made by collecting clinical case histories data without handling them and / or influence on the variables. Six independent variables were correlated: chief complaint, comorbidity by specialty, age, occupation, gender and education. It aims to draw in a short time (four months) the profile of the spontaneous demand user of the Family Health Team 2, the Cachoeirinha health unit in the city of Belo Horizonte, Minas Gerais, users attending the reception seeking an urgent consultation. At the end of data collection and their own conclusions, a proposal for intervention in health planning and creating interventionist measures and education that can generate a correct flow of this demand and reduce the input of users who are not in emergent situations of need will be presented. The action plan is based on reducing the number of calls of spontaneous demand, increase the time of longitudinalfollow-up visits of patients and educate the population as to the demand of the Basic Health Unit. It is necessary to insist on the difference of the continuum of care model in relation to the care of acute diseases; to introduce health promotion and education of the population, and it is on this model that should work. a literature review on the subject to knowledge of the existing evidence on the organization's needs and demands of health care services in this community was held.