O crescimento das empresas de delivery no contexto da pandemia

Abstract

This work aims to demonstrate how the pandemic impacted delivery companies with the new normal, which showed new aspects for the development of these companies in early 2020. The main purpose of the study is to show the growth of delivery companies at a time when that most entrepreneurs are lowering their doors, laying off their employees, thus running out of strategy to innovate and leverage their organizational growth. Thus, surveys were carried out by the IBGE, SEBRAE to demonstrate in numbers how these companies advanced in the market and how they managed to get clients at a time of economic and social crisis. It can be seen that during the pandemic period, sales of some delivery companies grew, which demonstrates to be a change for the future. The results obtained through the surveys provided valuable information regarding the use of applications as an alternative form of food and also the modification of the use of the service during the period of the new coronavirus pandemic (COVID-19), which undoubtedly had a considerable increase with social isolation.