O acolhimento como ferramenta estratégica para a reorganização do processo de trabalho no programa de saúde da família: relato de esperiência

Abstract

The professionals Family Health Program (abbreviated PSF in Portuguese) have to rely on various alternatives to optimize the work process and at the same time providing a service to resolve problems users of the Unified Health System (abbreviated SUS in Portuguese). Accordingly, the welcoming an indispensable tool for reorganizing the work process in health, in that it enables the empowerment of users' access to services offered by the team of family health. We use a descriptive analysis, qualitative, based on reported experience of a nurse's Family Health Program and literature on the subject. It can be seen in the course of work, which allowed the host important and positive changes in the relationship between health professionals and users, and allowed the reorganization of work in the Health Unit.