Comunicação entre gestores e equipes das unidades de pronto atendimento 24h de um município do estado de Minas Gerais

Abstract

Objective: To describe the forms of communication between managers and team members at the Emergency Care Units of a municipality in the State of Minas Gerais, in their own view. Method: Study with a qualitative, descriptive approach and use of a single case study. Data collection was carried out through semi-structured interviews, carried out between the months of August and October 2019, using a previously validated script. Participants totaled 09 UPA managers 24h. For data analysis, the content analysis technique proposed by Minayo (2006) was adopted. Theoretical Foundation: The reference was supported by contextualizations in the field of “communication theories” and “communicative process in health”. Results: The forms of communication used by the participating managers were: face-to-face communication; communication via cross-platform messaging application for smartphones; written verbal communication and team meeting. Final considerations: Managers understand communication as a vital tool for management. It was possible to suggest otherforms of communication such as “prose finger” and “turn around at 15”, Projeto Sol e Lua, and Daily Huddle.