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2016
Avaliando a relação entre qualidade percebida de serviços e recomendação no curso de administração de uma IES privada de Belo Horizonte
Luiz Antonio de Carvalho Godinho
;
Gisele de Araújo Pereira
;
Marlusa de Sevilha Gosling
;
Kenyth Alves de Freitas
;
Eros Viggiano de Souza
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Eros Viggiano de Souza
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Luiz Antonio de Carvalho Godinho
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Escala SERVPERF adaptada
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Instituições de ensino superior p...
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Modelagem de equações estruturais.
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Qualidade percebida
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Recomendação
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Artigo de Periódico