Melhoria da qualidade do atendimento oferecida aos pacientes atendidos pela equipe Azul, Unidade Básica de Saúde Mangueiras de Coronel Fabriciano, Minas Gerais

Abstract

This study aimed to present an intervention project to improve the quality of care offered to the patients served by the blue team, from the Basic Health Unit Mangueiras de Coronel Fabriciano, Minas Gerais, because they perceive that there are some difficulties to guarantee the integrity of the service according to recommended by the Unified Health System. It was verified that the team of the basic health unit is made up of multidisciplinary professionals, who play a fundamental role in the provision of primary health care services. To be effective, Basic Health Units should develop positive attitudes towards primary health care and incorporate their principles into practice. Therefore, it is necessary that these professionals have specific knowledge and skills to carry out their activities and work effectively in primary health care settings. It is fundamental the reorganization of the work process to assist people with the need to deal with diseases / health problems and found potential for the development of the work process for the integrality of health care. It was concluded that the proposals presented in the projects: "Access and promotion of the rational use of medicines"; "More quality of life at the best age"; "More know for better quality of health"; "Service without delay"; can guarantee the improvement in the quality of the care offered to these users, guaranteeing them the integrity of the care as recommended by the Unified Health System. In this direction, it is suggested that there is an improvement in the training of these professionals, both academic and professional, with in order to consolidate its participation in the Unified Health System.