Transformação digital no processo de emissão de diplomas: arquétipo de uma plataforma de processos de negócios digitais norteado pelas portarias 330, 1.095 e 554 do MEC

Abstract

Institutions from various segments have presented several initiatives for studies and applications of new technologies through digital transformation resources. In the context of public Higher Education Institutions (IES), such initiatives are still timid, even with the evident need to digitally transform their processes. An example is the process of issuing diplomas, which is the object of study in this research. This procedure is done manually, which impairs the quality of the process, and service to users, causing delays, and weakness in relation to security, evidenced by the increase in cases of forgery of diplomas. This is a real and inevitable challenge that the IES are facing. A solution is needed that guarantees the improvement of the efficiency of the process of issuing diplomas in a safe and reliable way. In view of this scenario, the Ministry of Education (MEC), in order to modernize and guarantee the safety of the process of issuing diplomas, published three ordinances: 330 April 2018, 1,095 October 2018 and 554 March 2019. Such ordinances institute the Digital Diploma and deal with the issuance and registration of diplomas of higher graduation courses within the scope of the federal education system, within the term that ends in December 2021. Thus, this research aims to propose an archetype of a Platform of Digital Business Processes (PPND), highlighting its stages of modeling, development, implantation and automation, having as scope the process of issuing digital diploma in a public IES, based on the MEC Ordinances, by conducting action research implementation of the business process within ECI-UFMG. For this, we used a research methodology that is characterized as applied in nature, with a qualitative approach, with objectives applied in an exploratory way and technical procedures through action research, with the construction of a Minimum Viable Product (MVP). For the construction of the theoretical-methodological framework, the systematic bibliographic review method - RBS Roadmap was used. The results were a systematic review and the archetype of a Digital Business Process Platform (PPND). Thus, it is believed that the PPND is feasible and feasible to be implemented, and that the BPM methodology used can help institutions to digitally transform their business processes. With the use of PPND, IES will be able to meet the needs of working with academic processes efficiently and effectively and, mainly, to meet the requirements of MEC, regarding the requirements of privacy, authenticity, security and reliability in shipping, registration and validation of digital diploma in higher education institutions taking into account the current legislation.