Pesquisa de opinião com os usuários da Biblioteca Central da UFMG

Abstract

This intervention proposal was developed within the scope Latu Sensu Postgraduate Program in Management of Federal Higher Education (GIFES) of the Federal University of Minas Gerais (UFMG). The study intends to identify the opinion of users of the UFMG Central Library about its structure, services and potential demands of its visitors. University libraries are important elements in the training of higher education students, as they offer study space, free access to books and other works, as well as offering services such as research assistance, bibliographic standardization, among others. Libraries that provide quality services can positively impact the studies of their patrons and contribute to better academic performance. In this way, the present proposal aims to identify how the service to the student occurs, their expectations, positive and negative points. This tool can generate information that can later be used in the management and planning of the unit for the preparation of action projects to improve its services.