Manifestações educacionais: uma proposta de otimização do processo de tramitação das manifestações educacionais

Abstract

This research focuses on educational manifestations originating from the General Ombudsman's Office of the State of Minas Gerais and analyzes the evolution of Educational Manifestations in the years 2015 to 2022, seeking to understand aspects of the processing process of educational manifestations received in the Superintendence's School Inspection sector. Montes Claros Education District, as well as proposing a new way of dealing with these demands. The research therefore aims to answer the following questions: how does the School Inspection service of the Montes Claros Regional Education Superintendence organize the process of processing educational complaints received in the sector? What alternatives can be used to improve the existing process in relation to handling protests? To carry out this work, documentary analysis and participant observation were used as methodology through a qualitative approach. The results found point to the great demand for the School Inspector's service, the small number of official vehicles, the lack of a regular intercity bus line, as well as the various demands of the School Inspector's daily life. All of this interferes with responding to protests in a timely manner. However, it is possible to improve the process of processing educational complaints directed to the School Inspection Sector.