Percepções dos Usuários dos Sistemas de Compras do Governo Federal em Instituições Federais de Ensino Superior

Abstract

This dissertation presents the results of a study that aimed to evaluate the perception of users of the Brazilian federal government's purchasing systems used by Federal Higher Education Institutions (IFES), using the model of DeLone and McLean (2003). The study analyzed how the constructs of the aforementioned model (system quality, information quality, service quality, system use, user satisfaction and net benefits) interact and influence the success of the system analyzed in the context of public procurement. The methodology adopted was quantitative, based on a survey through questionnaires applied to users of the aforementioned system. Different techniques were used to analyze the data: descriptive statistics, Spearman’s correlation coefficient, Kruskal-Wallis test, and structural equation modeling (SEM). The results revealed that User Satisfaction is a central factor for system success, directly influencing Net Benefits. System Quality and Information Quality were positively evaluated, while Service Quality showed greater variability, highlighting the need for improvements in technical support. Additionally, variables such as user experience and institution type showed significant associations with user perceptions. The study concludes that, although the public procurement systems have made technological advances, challenges remain in meeting users’ needs. The research emphasizes the importance of tailored strategies for training and support, along with public policies that prioritize user experience. This study contributes to academic literature and practical applications by providing insights to improve public management tools and policies related to government procurement.