Reorganização do processo de trabalho dos enfermeiros e médicos do Centro de Saúde Regina, em Belo Horizonte, para atendimento da demanda espontânea: situações agudas

Abstract

This work is directed to the reorganization of the health attention process acute demands in Regina Health Center, Barreiro, Belo Horizonte. On this issue, "operations" are proposed: review of situational analysis, health education, new organization of spontaneous demand attention and monitoring and evaluation of the proposal. It is expected to organize the schedules of professionals nurses and doctors-so can attend the spontaneous demand on the Health Center without damage to elective care by family health teams. The operations are part of a proposal for intervention, which defines expected results, product, strategic actions, responsible and term. Since the huge demand of service to acute cases was making overhead the activities of teams of professional, it is believed that, after the implementation of this project, it will become possible the attendance of all users, in their respective needs, more efficiently and without any major damage to health professionals. This work considers also necessary, in addition to the implementation of the risk assessment instrument (Manchester Protocol), the training of professionals and the insertion of social workers, to enhance the service performed by the teams.