Método de estatística multivariada aplicado à organização correios: estudo de agrupamento das diretorias regionais por análise de cluster

Abstract

Since the creation of the Empresa Brasileira de Correios e Telégrafos in March 1969, the Regional Directorships (RDs) have presented results of indicators, achievement of goals, financial records and operational quality indexes in search of comparative prominence, recognition and future possibilities. In this sense, the problem arises from the comparison between intrinsically different RDs, whether for internal disparate organizations, own production methods, characteristics of use and allocation of inputs and by situational factors outside the state to which the Postal RDs are submitted. We then used two methods of cluster analysis, factor analysis preceded them to reduce the total set of variables. We find, both by the method of k-means and by Ward, the RD/RJ should leave the original group with RD/MG and RD/SPI to pair with the RD/SPM. The result generated for the RD/BSB by Ward's method indicates that this group should set up regional unit. Another significant result on the relocation of the RD/BA, linking it to other Northeast RDs as RD/PE, RD/CE, RD/PB.