Reflexões sobre o fazer de faxineiras em órgão público: compreendendo o excesso de faltas em uma escala de faxina

Abstract

This study presents the course and the results of an ergonomic analysis of the work carried out in public agency in the city of Belo Horizonte, in the year 2014-2015. It is accompanied cleaners in their daily work exercise by discussions and questions about your doing. The development of the monograph, there was a deepening of absenteeism at work, concepts and definitions, authors for data from various fields, such as medicine, engineering and management. OBJECTIVE: study had as objectives: understanding the cleaning of scale, raise the number of absences, identify the triggering events of repeated absences, and finally, check the consequences of such absences in daily formulation of the roster. METHODOLOGY: The methodology we adopted the method of Ergonomic Work Analysis, proposed by Guérin, coupled with qualitative research and the method of systematic observation. RESULTS: The diagnosis was found that: The difficulty in keeping the cleaning of scale isdirectly related to high absenteeism; Organizational deficiencies; Absence of cleaners reserves. CONCLUSION: Considering the results mentioned have been suggested solutions to minimize / extinguish the difficulties encountered: cleaner insert on stand-by outside the workplace, to be called when confirmed the number of absences on the day; the reformulation of the cleaning of call should be redone considering the classification made by the workers themselves according to the effort made on each floor: mild, moderate and heavy.