Investigação sobre a rotatividade de colaboradores em uma empresa de call center de Belo Horizonte

Abstract

This study aims to determine what are the factors that influence the turnover from the point of view of attendantsin a company call center in Belo Horizonte / MG, through simplified questionnaire because, once identified the problems, can to undertake actions aimed at reducing turnover and, consequently, better working conditions for the subjects. So, were assessed thirty attendants. The methodology used was a descriptive study using a questionnaire previously developed. After analyzing the results we observed that despite the discourse of business, focused on the motivation of workers, factors such as constant pressure for results, minimal autonomy and lack of action from the Department of Human Resources are the main factors that affect the rates turnover. In this sense, some suggestions are presented at the end of the study, seeking to improve the working conditions of the attendants.