Comunicação em saúde: o elo entre profissionais de saúde e usuários na Estratégia Saúde da Família

Abstract

Health communication refers to the study and use of communication strategies to inform and to influence the decisions of individuals and communities to promote their health. It is highlighted as a process of sharing and help between the health worker and the assisted user, in order to establish a process of helping the individual and the family. This study aims to build a model or map of visual communication to improve communication / information between health professionals and users of UBS Santa Maria in the city of Belo Horizonte / Minas Gerais. The methodology was based on the Situational Diagnosis method, aiming at the identification of weaknesses and the elaboration of an intervention plan. It is hoped that with this study, communication can facilitate the relationship between professionals and users, contributing to quality care through educational actions carried out in the service.