Avaliação de sistemas de apoio à decisão na perspectiva do usuário da informação: o Data Warehouse como suporte à estratégia organizacional

Abstract

Currently, companies come to be recognized not only for their assets utilized in the production process, but also for the flexibility and promptness they show in innovation, decision making and in the management of their intangible assets, especially the information capital that is the base for Corporate Intelligence. In this context, the implementation of the Data Warehouse (DW) tool allows companies to make strategic analytical information available, making it necessary toevaluate the adequacy of the use of the tool and of conformity with the data quality requirements, through the appropriate dimensions and factors. In view of the proposed problem and with the goal of explaining it, a review of the literature was performed and research was conducted into two companies, one in the service sector and the other in the chemical industry, which utilize DW to support the management of information as a strategic resource and a decisive organizational process. As a result, from the critical perspective of an information user, a response was obtained regarding perceptions of the utility and ease of use of the DW tool and of the quality of the information made available, and analyzing in a general manner the concepts found in the literature.