Estudos de usuários: a interação no uso das Tecnologias da Informação e Comunicação (TICs) no Museu de Congonhas

Abstract

The research aims to analyze the interaction of visitors to the Congonhas Museum with information and communication technologies (ICTs). The research problem is defined as the following question: How do users interact with ICT-based artworks at the Congonhas Museum? The study's general objective is to understand how users of the Congonhas Museum interact with information and communication technology resources during their visits. The specific objectives were: to identify the user profile at the Congonhas Museum; to verify how users interact with ICTs; and to investigate the impacts of ICTs on the Congonhas Museum. The methodology is applied, with exploratory and descriptive objectives, using a quantitative and qualitative approach. The qualitative part was carried out in two phases; in the first phase, interviews and non-participatory observation were conducted with 41 museum users. In the second phase, an analysis of the content of the interviewees' statements was carried out. In the second phase, a questionnaire was applied to collect socioeconomic data. The research was based on the interpretation of data from a case study at the Congonhas Museum in Minas Gerais. The theoretical part was developed based on bibliographical research that allowed for a vision and definition of concepts based on: heritage, museums, and user interaction with ICTs. The results found in the two phases of the research reiterate the importance of studying users who, through ICTs, interact with museum users and provide diverse experiences. Therefore, the interactions that occur through ICTs are essential for the experiences offered by the Congonhas Museum, thus fostering the possibilities of knowledge construction and new research in the area of CI.