A importância do acolhimento aos usuários da Atenção Básica: uma assistência humanizada

Abstract

Primary Care as one of the structural axes of the SUS live in a special time to be taken as one of the priorities of the Ministry of Health Among their challenges include access, accommodating, and solving effectiveness of their practices, management capacity and coordination of care, more broadly, focusing on the individual, not their illness. The present study sought to know about the National Humanization Policy (PNH), and in particular its most relevant guideline the accommodating- as well as factors that hinder their implementation in health services. Developed a narrative literature review, based on the analysis of several publications, noting that the accommodating is not a recent issue, since of the last century, in which the issue of humanization was already addressed in the literature. Thus, to be of a device under construction, faces some obstacles such as inadequate physical structure of the units as well as unskilled workers. Nevertheless, these factors to said limiting are amenable changes, relying on a management that is co-responsible for the care with health services.