O desenvolvimento dos processos de trabalho no Centro de Referência Especializado de Assistência Social (CREAS) : uma experiência num município brasileiro

Abstract

The article discusses the development of work processes in the Center of Specialized Referral of Social Assistance (CREAS) of a municipality in the southeast region of the country, considering the relevance of this public agency in the offer of specialized social work to families and individuals who experience some situation of personal or social risk, due to violation of rights. In this context, the objective of the study is to understand the work processes, in order to perform a comparative analysis of the actual processes with the prescribed ones. The analysis is based on the study of the regulations that regulate CREAS and the actions of some professionals working in this public equipment. Thus, it portrayed how the work processes have been configured within a specific CREAS framework. The results of the research demonstrate the challenges faced by public servants in carrying out work processes, especially in the context of changes in government, since the management of such processes is established by the manager.