Ausência de normalização de procedimentos: fator de predisposição para o adoecimento mental de Guardas Municipais de Trânsito de Belo Horizonte (GMTBH)

Abstract

This study aimed to analyze and understand the main stressors factors and their impacts on the psychic life of transit agents transit Municipal Guard of Belo Horizonte (GMTBH) and pointed out the lack of standardisation of procedures at work, as one of the main causes of stress. It was used as a methodology Ergonomic Work Analysis (EWA) to identify aspects present in the activity of these agents emphasizing the livings everyday and in the procedures of each worker and diagnostics of pathologies. It was observed and analysed the conditions at the place of work, work organization, the procedures, the difficulties, social and psychological aspects involved in the activity and the expected results of the work. The EWA has shown that to prevent the aggravation of psychic symptoms or even that a greater share of these workers suffer it is necessary for the activity of agent of transit pass for change as the implementation of written procedures and formalized to achieve greater security and Safety Act, as well as improvements in security, in equipment, in physical space, among others.