Estratégia de humanização para profissionais de saúde na Atenção Básica ao atendimento infantil

Abstract

Injection, weighing and noise of the "little engine" the dentist's office are some critical situations that generate anxiety, fear and resistance to routine health care for children. These critical situations hinder the professional / client relationship in care and in health care, resulting most often in trauma and obstinacy certain procedures that are not always understood, especially by children. Presidente Bernardes municipality that is located in the Zona da Mata of Minas Gerais region whose area the child population, less than 10 years, is 261 children (SIAB 2013), has a team of professionals from the Family Health which sought new alternative approach children to routine health care in the ESF through an intervention project. Thus, this study aimed to identify interventions needed to minimize the fear, anguish and resilience of children to care for routine health unit with a view to securing funds for a more humanized care and quality between professionals and clients. To this end, there was literature in the Virtual Health Library, the databases LILACS, SciELO, MEDLINE, using the keywords: humanization, Family and Child Health Program. The actions, which include creativity, playfulness and humor humanize care and make the children feel welcomed and well cared for, increasing the acceptance of care. Therefore, it is necessary the performance of the whole team in identifying interventions to minimize the fear, anguish and resilience of children to care for routine health unit, with the proposal to obtain data for a more humanized and quality between professionals and clients, promoting adherence to care, interaction team / client progress in treatment and providing a better quality of life.