Intranets, portais corporativos e gestão do conhecimento: análise das experiências de organizações brasileiras e portuguesas

Abstract

The researchs objective is to analyze the existing relations between intranet and portal adoption and knowledge management practices. The research model proposes a combination of the KMMM model (Knowledge Management Maturity Model) with the Knowing Organization model (CHOO, 1998), and brings into portals context the constructs of two validated models of information systems evaluation: TAM (Technology Acceptance Model) and TTF (Task-Technology Fit). The model also comprises technological features of intranets and portals and the organizational support issues. The research model investigates the influences of knowledge management maturity and skill management on sense-making, knowledge creation and decision-making processes. Intranet managers and knowledgemanagement leaders were the main focus of the survey that was answered by 168 organizations (98 from Brazil and 70 from Portugal). The data analysis allowed the validation of the Knowing Organization model (CHOO, 1998), and a better understanding of the relationships between intranets features and knowledge management. This work contains advices to intranet managers and knowledge management leaders, contributing for a proper usage of information technology as a leverage of knowledge management initiatives.