Gestão de processos aplicada à administração pública: um estudo de caso na Procuradoria Geral do Município de Belo Horizonte

Abstract

This study was carried out in the Sub-Nucleus of Compliance / Enforcement of Sentence of the Thematic Nucleus of Personal / Statutory Work and Own Regime of Social Security in the Attorney General's Office of the Municipality of Belo Horizonte (PGM), from January to April 2019. The objective was the improvement of work processes through the analysis, mapping and standardization of these processes. Driven by the computerization of the courts, by the growing judicial demand and by the new civil procedural law, the mapping of the activities carried out in the Subnucleus seeks to facilitate the exercise of the daily tasks of all employees and trainees there. In the end of its accomplishment, through semi-structured interviews, the monitoring of the activities carried out by the Department and the flowchart of each process, four specific objectives were achieved: the formalization of the organizational structure of the Subnucleus; the survey of the main developed activities; the mapping of these activities as well as their work processes; and suggestions brought up for improvement in the flows of mapped processes. The range of the specific objectives made it possible to achieve the general objective, that is, the standardization of the main work processes carried out by the Compliance / Enforcement Sub-Nucleus, making them faster, so that there is no loss of legal deadlines and comdemnation in paying fines. The standardization will bring process rationalization; the definition of priorities; the orientation for computerization; the reduction of process time; the improvement of the information flow by knowing the course of the process; the standardization of process steps with greater efficiency; and, the greater knowledge about each process. The challenge after the present study is the constant improvement of the standardized processes, which should strive for flexibility in case of future changes, being able to undergo modifications and revisions that are normally required by the need of continuous improvement of the services provided by the Subnucleus, as well as changes in the material and procedural law.