A relação entre liderança e clima organizacional: estudo de caso em uma empresa brasileira digital

Abstract

This study aims to investigate the influence of leadership on the construction of organizational climate in digital companies, focusing on the technology division of MobTech (fictional name). The research is grounded in the understanding that organizational climate is a direct reflection of leadership practices, especially in contexts marked by innovation, diversity, and cultural transformation. The central axis of the investigation is Enrique Pichon-Rivière’s theory of operative groups, which is extensively discussed in the theoretical framework and served as the foundation for the interview guide. Based on the dimensions proposed by the theory — people, tasks, roles, and bonds — it was possible to analyze group dynamics and the impact of leadership actions on the work environment in an integrated manner. The results indicate that leaders who act as facilitators — fostering active listening, recognition, autonomy, and interpersonal bonds — significantly contribute to the development of a positive organizational climate. On the other hand, gaps were identified regarding the institutionalization of inclusive practices and the systematization of feedback processes. The study concludes that humanized leadership is a strategic factor for organizational development. Practices that value individualities (People), promote clarity and autonomy in task execution (Tasks), recognize and strengthen team roles (Roles), and cultivate relationships based on trust and collaboration (Bonds) are essential for building healthier, more ethical, and sustainable organizational environments.