Vertendo dados em conhecimento: estudo de uso e usuários de ferramentas de controle gerencial para a avaliação de desempenho e produtividade em uma empresa de desenvolvimento de software

Abstract

In this research a case and users study was carried out with a software development company in Belo Horizonte, targeting the investigation, understanding and analysis of the perspectives on the restructuring of their processes. Having the main theme as the appropriate use of a management tool for monitoring and it's importance for this knowledge field, a study was conducted of the behavior and organizational practices that contribute significantly in this context. In the five chapters we attempted a performance management analysis and to better understand its relationship with the use of information and with the assessment of performance and productivity, combining theory explored in the theoretical chapters with observed practice. In order to meet the proposed objectives, we opted for qualitative research with an interview with the organization's president and a questionnaire for employees. The questionnaire was built taking into consideration issues that are considered relevant in the research: the identification of employee tasks, as well as information and communication within the organization. At the end, ten questionnaires were analyzed, including five development system analysts, three deployment and support analysts and two team managers. Through the analysis of all the data, it was possible to observe the importance of a tool that provides reliable data and that the information procedures are available and updated for employees. Only then can have better progress in adhering to new procedures and more realistic indicators for the organization.