Acolhimento com classificação de risco na Atenção Básica: projeto de intervenção

Abstract

Spontaneous demand in Basic Health Units has the basic health units has increased based on criteria used to classify risk in hospitals. However, the basic health units work with programmed schedules and with the care of cases with acute complaints, known as spontaneous demand. Many users already have an idea to get an appointment is necessary to arrive at dawn in the queues. This is a reality that tends to improve with the implementation of the risk classification system with risk classification, where customers are served according to their priorities, and not in order of arrival, but this issue is often cultural and may take time to adaptation of the population. This work aims to organize user embracement in Basic Health Unit, so that patients will be attended according to their priority, and not in order of arrival or passwords. It is a qualitative study. It is expected expected to achieve a better understanding of the Patient care team and the population, saving time and enhancing the quality of health care.