Gestão do conhecimento por meio de sistemas de informação

Abstract

The present study investigated how the managers of a retailer of equipment for biotechnology and medicine use technological resources to manage business knowledge. The investigation implied in (1) evaluate the applicability of the information system used by the organization; (2) analyze the importance of explicit and tacit knowledge for managers;(3) identify the sources of information used; and (4) analyze the organizational knowledge in the context of business strategy. It tried to demonstrate the concern of managers with the knowledge management add value to the companys activity. Questionnaires and interviewswith managers have been used and the results showed that the company is concerned to maintain their intellectual capital, restricted however to professionals who have specific knowledge of the business. Knowledge and intellectual capital management actions do not cover all the organization.