Antecedents of the efficiency of refrigeration services´ third-party logistics (3PL) providers: a study on Brazilian market
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Universidade Federal de Minas Gerais
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Resumo
Economic growth increases the need for continuous improvement of logistic processes. In
this context, comprehensive services and high-level operational performance are competitive
advantages, with special attention to refrigeration services in the cold chain. This study’s
main objective is to determine the variables that significantly affect the efficiency of
third-party logistics (3PL) providers of refrigeration services and propose ways to improve
the competitiveness of specialized 3PLs. This study used Data Envelopment Analysis (DEA)
and Tobit regression with unbalanced panel data from 2008–2015. The aim was to measure
the impact of contextual variables on the scale efficiency (SE) of Brazilian 3PL providers of
refrigeration services. The results showed that contextual variables such as stock control, tax
support, transfer, enterprise resource planning (ERP), internet queries, radio tracking, and
in-house routing systems positively affect SE. Moreover, 3PL providers that offer services
that are more complex do not achieve better outcomes. The use of secondary rather than
primary data limits this study’s findings, particularly concerning the inputs, outputs, and
contextual variables. These may not cover all aspects that are relevant to building and
assessing an efficiency frontier. The study provided guidance for managers who wish to
establish or adapt specialized 3PL structures and management systems in cold chains. This
study helps to identify the main determinants of SE for 3PL providers of refrigeration
services in an emerging economy. Further, it develops performance benchmarks for
specialized logistics services.
Abstract
Assunto
Logística
Palavras-chave
Cold chain, Efficiency, Third-Party Logistics, DEA
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http://anpad.com.br/pt_br/index_event