A avaliação do trabalho e a problemática da não conformidade : contribuições da ergonomia para a discussão sobre qualidade do trabalho

Abstract

This Ergonomic Work Analysis was carried out in a Radiopharmaceutical Production Unit, whose demand, after due instruction and reformulation, related to a non­conformity identified in a self­inspection carried out by the unit workers themselves: the absence of double checking in the assembly of cassette. Through the analysis of the activity, it was identified that, although the double verification was not carried out, that is, the verification of the cassette assembly by a second person, there were a series of strategies developed by the official synthesis operator that, during and after their assembly, were ensuring that the production took place uneventfully. Both the pair and the self­conference are a form of work evaluation by the workers and they seek quality in the execution of their tasks, transforming what is prescribed into possible and also transforming themselves in this process. Through discussion with the collective of workers, it was concluded that the existing conferences (double conference, self­conference and system conference) were complementary, but the prescription of double conference in the current model was not viable. Thus, recommendations were suggested that would allow a space for learning, a form of communication between operators about unpublished errors and the writing of the work evaluation (in the format of conferences), according to the actual work.