O acolhimento sob a ótica dos profissionais da estratégia de saúde da família

Abstract

This work aimed to describe about the welcoming in the context of family health strategy addressing what is the family health program and the need of humanizing the user who seeks assistance. The aim of this work was to describe on the host in the context of family health strategy. The methodology used was an exploratory study, descriptive, based on the bibliographical research narrative from the survey of scientific production, with publication period of periodical from 1999 to 2010. The results leave evidence that the host is still little known by health professionals, staying out of the actions of many units, t his by fact of being a heath work operating guideline that is under construction on the drives and this reflects directly on who knows or not each worker. The findings indicate that host is a focused listening to the user with little complaint limitations on their efficaciousness and deployment needs to be reviewed as an instrument that came to rearrange the basic attention in accordance with the guidelines of the single health system (SUS).