Relato do ambiente de trabalho da Equipe de Saúde da Família Irmã Inez Carta, Comunidade Nossa Senhora Aparecida, município de Papagaios, Minas Gerais

Abstract

INTRODUCTION: The object of discussion in the present study is the ESF "Irmã Inez Carta, located in the community of Nossa Senhora Aparecida in the Papagaios' municipality. One of the problems experienced by the team is the large and diverse demand for care presented by the population. JUSTIFICATION: The research is relevant because the ESF has difficulty in elaborating its work schedule in order to make arrangements for care delegated to them. OBJECTIVE: Perform diagnosis of working environment on ESF, including aspects related to the service and the main factors that influence it. METHODOLOGY: Literature review using scientific articles from the database of MEDLINE, LILACS and SCIELO after consulting the health terminologies used as descriptors in the Virtual Health Library Bireme (DECS). Sixteen articles were published in the last ten years and make an approach on the subject of interest and they were read in full. FINAL CONSIDERATIONS: The team is guided by the logic of acute demand reception and the work is fragmented. The Organization of tasks is not yet geared towards a relationship between spontaneous and scheduled demands, which may imply that it is through a restructuring of the way in which the service is carried out that the teams can work organizing the care and offering the efficacy demanded by users.