Revisão sistemática: mapeamento de processos e BPM em organizações

Abstract

Introduction: Process mapping makes it possible to identify, understand, and produce solutions by improving the performance of business processes in organizations. Process mapping is the preparatory step for determining success in process management projorganizations is important at any time, especially in times of financial stringency. Objective: To know how process mapping is applied in public and private organizations, using the BPM methodology, anhighlight the differences between these uses. Methodology: This is characterized as basic research, with exploratory and descriptive objectives, applying bibliographic procedures for data collection. It uses the Systematic Literature Review (SLR)and selection. Results: We worked with a final sample of twentysummarized in a matrix, based on the categories defined in the SIR protocol. Assocwith the concepts adopted in the theoretical foundation. Considerations: It is considered that the evidence found as results can contribute to the implementation of process mapping projects using the BPM methodology with greater efficiency and effectiveness.