Acompanhamento do Setor de Higienização e Patrimônio do Hospital das Clínicas da UFMG

Abstract

Communication between people is an item of great importance especially in a large institution. This work was idealized from the time they were checked facts in the sector of Hygiene and Heritage of the HC / UFMG, in which communication had flaws. After this observation was proposed monitoring of the sector initially using a dynamic between the employees. Observations made after this monitoring would be used in order to diagnose potential faults in the communication process between the employees and the community sector of the HC / UFMG. Therefore, some changes are suggested in order that the service provided by this sector became the best.